As the daughter of a decedent without life insurance, I had the task of shopping around for the best arrangements I could find, while allowing my mom to be handled with dignity. That's what I thought I found when I initially spoke with Bruce Van Arsdale about my mom's arrangements.
To add insult to injury, when I phoned Bruce to inquire about the death certificate, he confronted me about my review, threatening to come after me if I filed a complaint with the State Board of Mortuary Science. And, he removed my mother's obituary from the Van Arsdale Memorial page.
In summary, Van Arsdale is the most unprofessional, rapacious, insensitive organization I've ever had to deal with.
When a loved one passes, the family is left with the arduous task of making the final arrangements while enduring the grief of their loss. That task is even greater when the decedent had no means.
The viewing we attended in support of our co worker was extremely professional. The staff was welcoming and the venue was immaculate.
Bruce presented, on the phone, as a thoughtful, caring person who had the best interest of my family at heart. He quoted us a fair price ($1,300) and told us the only additional expenses would be $200 for the crematorium and $20 for a tip. Imagine our surprise when, after meeting with Bruce at his funeral home, the bottom line figure was actually $1,965. Of course Bruce was able to itemize all the charges, hence justifying them. Nonetheless, we were surprised.
Worst funeral home ever. Not only was Bruce INCREDIBLY rude to my entire family, my grandmother looked nothing like herself. The makeup was abominable. Go elsewhere. I am heartbroken that we said goodbye to my grandmother this way.
When I asked Bruce why the cost had inflated, he explained that he was doing me a favor by offering the lower price. When I asked if his expenses had increased since learning about the medicaid benefit, he said they hadn't. When I challenged him on the fact that he was committing fraud, he proceeded to tell me, and I quote, " You came in here in your fancy Jaguar, crying about money, and I did you a favor by offering you a low price".
I want to thank Bruce for his outstanding service during this difficult time in me and my family's lives with my brother's passing. Bruce and his daughter were very kind and compassionate with us. The exterior and interior of the building is well kept and provides a warm and cozy feeling. I liked the way the room was set up, with pictures of my brother and his belongings all around. The video tribute was a nice touch. He gave my family a good rate since my brother did not have life insurance. I give this funeral home 5 stars for the quality work and Bruce's nature throughout the process of laying my brother to rest.
Bruce explained that my mom, being a medicaid recipient, might qualify for a death benefit which would cover her expenses. Turns out, she did qualify; however, since she was being covered by medicaid, her new cost was $2246.
My husband and I went to support our friend. We knew that the family was in good hands with the staff at Van Arsdale. Well done
Bruce C Van Arsdale Funeral Home is a US Funeral Home based in Somerville, New Jersey. Bruce C Van Arsdale Funeral Home is located at 111 N Gaston Ave, Somerville, NJ 08876, USA.
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